Employee experience is receiving increasing attention in our experience ecosystem. Companies increasingly recognize that employee experience can be positive, powerful, and influential in engaging customers. IBM Smarter Workforce Institute and Globoforce's Work Human Research Institute's...
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CXPA Rochester Network Event : CX Change Manager w/ Tamara Rolman Date : Thursday, March 21st (9am - 10am EST) Event Description: It's been said, “To win on the outside, it means you have to start on the inside of the organization.” This event is all about why integrating...
Last week I was going through boxes in my parents’ basement & found pottery I had made when I was a kid. It conjured up so many happy memories, Saturday mornings spent at the South Bend Museum of Art learning the fundamentals of pottery from a patient & gifted teacher. I...
Mother Nature gets it wrong, too! Earlier this month I visited my happy place, Lake Michigan, with my family & my dear friend & her family The kids had a blast hiking the dunes at Grand Mere State Park – the sun was shining on the pristine lake, as the small waves gently lapped...
The shouts and cheers began immediately. The high fives and hugs to strangers started soon after. As a lifelong fan of the Kansas City Chiefs who drove to a Chiefs bar 125 miles away to spare his family from his in-game yelling and general anxiety, I was jubilant when my team scored the...
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Do you remember your first day at your current job? It may not have been as special as you hoped. Many new hires share dull stories of their initial days at work. Picture this: a new employee arrives, confusing the receptionist who expected them next day. He finds a plain desk with only a...
Collaboration and Improvement in organizations Organizations are complex entities that require a multidisciplinary approach for their development and growth. In this context, different disciplines with diverse origins tackle organizational problems from various perspectives, which,...
As champions of your brand's narrative, it's high time you delve into the transformative realm of Branded Customer Experience training. This is more than a mere perk; it's the cornerstone of forging an allied front where every employee becomes an eloquent brand storyteller. Just as a...
🥫 “Put a marble in the jar” – is a phrase my kids hope I say daily. Five years ago, we sat down as a family & using best practices I gained as a leader, we determined our family values. We talked about what was important to our family, how people would “know” our values through our...
If you are a CX practitioner, you have heard a constant drumbeat of the importance of proving the return on investment (ROI) of CX. Rightly so, too many CX practitioners fail to speak the language of the C-Suite; translating your CX efforts from CX metrics into financial metrics like...
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